TERMS AND CANCELLATION POLICY

1. Rental agreement

The rental agreement is concluded between the landlord (hereinafter referred to as Villa Verdicchio) and the tenant (hereinafter referred to as ‘the guest’) when the guest accepts the booking, thereby also agreeing to the contents of the reservation and to our general terms and conditions. After making a reservation, the guest will receive a booking confirmation from us.

2. Payment of the rental price

All payments are processed through the secure Stripe payment system. This system registers your VISA or MASTERCARD in order to process the rental payment in two instalments. To guarantee your booking, you must enter your credit card details into the reservation system at the time of booking.

The rental amount will be paid as follows:

  • 30% of the rental amount must be paid at the time of booking.

  • 70% of the rental amount will be charged to your credit card 15 days before arrival.

Villa Verdicchio must have received the full amount due 15 days before arrival.

If this is not the case, Villa Verdicchio is entitled to cancel the reservation and release the room for rental.

3. Cancellation by the guest

3.1. Reservations with an arrival date in 2026 or 2027

Standard Rate – cancellable

For reservations made under the Standard Rate, the following cancellation conditions apply:

  • More than 30 days before arrival: the guest may cancel free of charge. Any deposit already paid will be fully refunded.

  • From 30 days up to and including 16 days before arrival: in the event of cancellation, 30% of the total rental amount is payable. Any deposit already paid will not be refunded.

  • 15 days or less before arrival: in the event of cancellation, the full rental amount is payable. No refund will be made.

In the event of a no-show, shortening of the stay or partial cancellation, the full rental amount remains payable.

3.2. Special Deal

The Special Deal is only available for reservations with an arrival date within 30 days and does not offer free cancellation.

The following cancellation conditions apply:

  • From 30 days up to and including 16 days before arrival: in the event of cancellation, 30% of the total rental amount is payable. The deposit already paid will not be refunded.

  • 15 days or less before arrival: in the event of cancellation, the full rental amount is payable. No refund will be made.

In the event of a no-show, shortening of the stay or partial cancellation, the full rental amount remains payable.

3.3. Last Minute Rate and Non-refundable Rate

The Last Minute Rate and the Non-refundable Rate are non-cancellable and non-refundable rates.

In the event of cancellation, regardless of the time or reason, the full rental amount remains payable. Amounts already paid will not be refunded.

In the event of a no-show, shortening of the stay or partial cancellation, the full rental amount also remains payable.

3.4. General cancellation provisions

A negative travel advisory does not provide any additional right to free cancellation. The cancellation conditions described above remain applicable.

We recommend that our guests take out suitable travel and cancellation insurance.

Within 30 days before arrival, the reserved stay dates can no longer be changed.

4. Cancellation by Villa Verdicchio

If, due to force majeure or unforeseen circumstances, the agreed rental period must be cancelled by Villa Verdicchio, we will inform the guest as soon as possible. In such a case, we will provide the guest with an alternative offer as soon as possible.

If this is not possible, or if the guest does not accept the alternative offered, the full amount already paid will be refunded.

5. Maximum number of persons per room

Each room is suitable for a maximum of 2 persons. The guest is not permitted to exceed this number. No extra beds can be added. Guests are not permitted to receive other persons in the room.

6. Children

Villa Verdicchio is Adults Only (15+).

7. Pets

In order to provide all guests with an allergy-friendly room, pets are not allowed.

8. Smoking

Smoking is not permitted in the rooms, common areas, garden or on the room terraces. A designated smoking area is available in the garden.

9. Parking

A number of parking spaces are available at Villa Verdicchio. There is also sufficient space to park cars on the road near Villa Verdicchio.

10. Complaints

We do our utmost to make your stay as pleasant as possible. Despite our best efforts, it is possible that you may have a complaint or comment. Please discuss this with us during your stay so that we can try to resolve the matter to your satisfaction.

11. Damage and liability

Villa Verdicchio is not responsible for any damage, loss or theft suffered by the guest during the stay. Use of the facilities and grounds of Villa Verdicchio is entirely at the guest’s own risk.

Villa Verdicchio is not liable for damage resulting from natural disasters, extreme weather events, strikes, terrorist attacks, acts of violence or accidents.

If the guest damages movable or immovable property belonging to Villa Verdicchio, this must be reported immediately and the damage must be compensated.

12. Arrival and departure

You may check into your room or suite on the day of arrival between 16:00 and 20:00. On the day of departure, the room or suite must be vacated by 10:30 at the latest.

By prior arrangement, and if circumstances allow, exceptions may be possible.

13. Air conditioning

The use of air conditioning is included in the room rate. We ask our guests to use it in an environmentally responsible way.

Please switch off the air conditioning when leaving the room. If this is not done, we reserve the right to enter the room and switch off the air conditioning in order to avoid unnecessary energy consumption.

In the event of a technical malfunction, the air conditioning may temporarily not work. We will do our utmost to resolve any issue as quickly as possible and will provide a fan in the meantime.

A malfunctioning air conditioning system does not give the right to cancel the reservation. In the event of a malfunction, we offer a discount of €10 per room per night. This discount will be deducted at check-out.

14. Security deposit

If the guest rents THE VILLA, Villa Verdicchio reserves the right to require a security deposit of €1,000 at the start of the rental period.

This deposit will be refunded at the end of the rental period, after deduction of any costs or damage caused by the guest.

15. Italian law

The rental agreement between Villa Verdicchio and the guest is governed by Italian law. Any disputes shall be submitted exclusively to the competent court in Jesi (AN), Italy.

VILLA VERDICCHIO
CONTRADA RIPA 16
60034 CUPRAMONTANA (AN)
ITALY

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