Terms and cancellation policy
TERMS AND CANCELLATION POLICY
1.Rental agreement
The rental agreement is established between the lessor (hereinafter called Villa Verdicchio) and the lessee (hereinafter called ‘the guest’)
by the declaration of agreement at the time of booking, by which the guest also agrees to the content of the reservation and
our general terms and conditions on the agreement. After booking, the guest will receive a booking confirmation from us.
2. Payment of the rental price
All payments are made through the secure payment system Stripe.
This system registers your VISA or MASTERCARD to make the payment of the rental in 2 instalments.
To guarantee your booking, you must enter your credit details in the booking system at the time of booking.
The rent will be paid as follows:
30% of the rent is to be paid upon booking.
70% of the rent will be charged to your credit card 15 days before arrival.
Villa Verdicchio must be in possession of the total rental amount due 15 days prior to arrival.
If not, Villa Verdicchio is entitled to cancel the reservation and release the room for rental.
3. Cancellation by the guest
Cancellation up to 30 days before arrival is free of charge. Guests can cancel their booking themselves by logging into our guest portal. The login details are provided in the booking confirmation. After cancellation, the deposit will be refunded as soon as possible.
In case of cancellation between 30 days – 15 days before arrival, the amount of the deposit must be paid. The cancellation must be communicated to [email protected].
For cancellation less than 15 days before arrival, the full amount of the rental must be paid. Cancellation should be communicated at [email protected]
In case of no-show or reduction of the reservation, the guest needs to pay the full rental price. (Cancelled) reservations cannot be transferred to third parties unless authorised by Villa Verdicchio. In case of cancellation in case of negative travel advice due to Corona (code orange or red), the full amount of rent is due. We advise our guests to take out travel and cancellation insurance.
Booking dates can not be changed in the 30 days before arrival time.
4. Cancellation by Villa Verdicchio
If, in case of force majeure or unforeseen circumstances, the agreed rental period must be cancelled by Villa Verdicchio, we will inform the guest as soon as possible. In any of these cases, we will provide the guest with an alternative offer as soon as possible. If this is not possible or the guest does not accept the alternative offered, a full refund will be made.
5. Maximum number of persons per room
Each room is provided for 2 persons. The guest is not allowed to exceed this number. No extra beds can be added.
6. Children
Villa Verdicchio is adult only 14+ years
7. Pets
In order to offer all guests an allergy-free room, pets are unfortunately not allowed.
8. Smoking
Smoking is not allowed in the rooms, general areas, the garden and on the terraces of the rooms. An area in the garden is reserved for smoking.
9. Parking
Some parking spaces are available at Villa Verdicchio. On the road at Villa Verdicchio there is enough space to park cars.
10. Complaints
We try to make your stay as pleasant as possible. Despite our good care, it is still possible that you have a complaint or comment. Please discuss this with us so that we can try to resolve it to your satisfaction.
11. Damage
Villa Verdicchio is not responsible for any damage, loss or theft suffered by guests during their stay. Use of facilities and Villa Verdicchio’s own grounds is at the sole risk of the guest. Villa Verdicchio shall not be liable for any damage resulting from natural disasters, acts of nature, strikes, attacks, acts of violence or accidents. If the guest damages movable or immovable property of Villa Verdicchio, this must be reported and compensated immediately.
12. Arrival and departure
You may occupy your room/suite between 16:00 and 20:00 on the day of arrival. On the day of departure, you must vacate it by 10.30 am at the latest. After consultation and if the situation allows it, this may be deviated from.
13. Deposit
If the guest rents THE VILLA, Villa Verdicchio is entitled to require a deposit of up to €500 from the guest at the start of the rental period. This deposit will be refunded at the end of the rental period, after deduction of any expenses or damages incurred by the guest.
14. Italian law
The rental agreement between Villa Verdicchio and the guest is governed by Italian law. Disputes will be submitted exclusively to the competent court in Jesi (AN), Italy.
VILLA VERDICCHIO
CONTRADA RIPA 16
60034 CUPRAMONTANA (AN)
ITALY
